FREQUENTLY ASKED QUESTIONS
Below you will find answers to some of our most frequently asked questions. Please reach out to us if you do not find the information that you are looking for. We’re happy to answer any questions that you may have!
FAQs for Home Owners
Q: I have received grants for energy efficiency in the past. Can I qualify again?
Yes, previous grant recipients can apply for the HERO program.
Q: How long do I have to complete the work on my home after my assessment?
You have until the end of the grant program eligibility period, to complete your upgrades. Your Certified Energy advisor will inform you of the deadline when they complete your initial assessment.
Q: Can I apply for grants on my own?
You can apply for the stand-alone grants on your own, but you must have a Certified Energy Advisor assess your home in order to qualify for Bonus grants. There may be other grants available, and your advisor will inform you of any additional grants that you are eligible for.
Q: How much does an evaluation cost?
There are two parts to the evaluation—a pre-retrofit assessment and a post-retrofit assessment, and each visit is a cost of $225.00 plus GST billable to the homeowner.
Q: Do you have to go in every room in my home?
The Certified Energy Advisor must access your attic, basement, and crawlspace. They will also document all bathrooms for ceiling fans. Other rooms do not need to be entered, but all interior doors need to be opened during the blower door test.
Q: Can my children (or pets) be present during the test?
Children and pets may be present, but they must be monitored around the fan and equipment.
Q: How long does the evaluation take?
The initial evaluation takes approximately 1.5 hours for an average-sized home but may take up to two hours. The follow up (post-retrofit) evaluation varies depending upon the number of upgrades completed.
FAQ for New Home Builds
Q: What incentives can I access by building an energy efficient home?
BC Hydro Power Smart New Homes Program, FortisBC PowerSense New Homes Program, and the City of North Vancouver Density Bonusing Program may be available to you when you build a new energy efficient home. In addition, the CMHC offers further savings for energy efficient new home builds. Please contact us and we will help you determine which incentives you are eligible for.
Q: How do I get started?
Getting started is easy. Simply send us a copy of your plans, and we will get in touch with you to review the process, helping you to get your way to energy savings.
Q: What is the benefit of building a more energy efficient home?
The rewards are many. First of all, the more efficient your new home, is the less you have to spend on your monthly utility bills. In addition, the comfort level of your home will be greater, and government grants are available to help you with the additional costs of building with more efficient products and techniques. As the building code changes, more efficiency requirements will become mandatory. Putting these practices in place now will ensure your home remains competitive in the marketplace for years to come.
Q: What is Built Green?
We are certified BuiltGreen™ Advisors. BuiltGreen homes are 3rd party certified, energy efficient and environmentally responsible homes. Benefits of a BuiltGreen home include increased comfort, healthy indoor air quality and durability.
Q: What is the EnerGuide Rating?
The EnerGuide Rating System was developed by Natural Resources Canada to provide a standard way of measuring a home’s energy performance. The home is rated on a scale of 1 to 100: the higher the number, the more energy efficient your home is. When working with you, we start with the projected energy efficiency based on the information in your plans, and then work with you to increase the efficiency to achieve 80+ on the scale, so you can enjoy the benefits of a more efficient home.